- Accounts are blocked after 3 failed login attempts.
- Important to note, you must login in THREE times successfully to get back your three tries. So when people call and say I tired only once and was blocked again, it's because they had no successful logins banked.
- Hitting enter on keyboard when logging in counts as two tries, whereas clicking the login button counts as one.
- Users can either wait to be unblocked or we can unblock them in the user management section of the application when they email or call in - strata-support@vitalhub.com, 1-866-556-5005
- The time they are blocked is dependent on the preference setting in the app: SecurityMinutesBlockedFromAuthenticationAttempts
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article