Steps for trouble shooting before calling support:
- Is the HCN is out of province? If so try removing the HCN and then try launching from from Power Chart
- Ensure version code and expiry for HCN are input correctly
- Make sure provincial code says ON
- Return to admitting team and verify that the client information was input correctly
The work around: Enter RMR through another patient's profile and then add the client manually in RMR to start referral
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